Security & Privacy

Ashley Madison a world-famous dating community that operates in 47 countries. Our site attracts non-judgmental people looking for affairs, like-minded connections and more. We do our best to protect your privacy and security, and there are steps you can take as well to keep your information private.

Here are a few tips on how to connect safely and privately.

Act Anonymously

Safeguard your privacy by following a few simple steps:

  • Before you sign up at Ashley Madison, create a separate free email account to use just for our site. Don’t use your personal or work email address if privacy is a concern.
  • Gmail or Hotmail offer free email addresses and don’t require you to use your home address or phone number to sign up.
  • Create a username that doesn’t identify you in any way — like Romantic_at_Heart
  • Be cautious before sharing any personal details (telephone, email, social sites) with people you meet online.

Choose a Strong Password

  • To help safeguard your data, every Ashley Madison member is asked to create a strong password. Our password meter will help you determine the strength of your selected password when you sign up. A mix of letters, numbers, and symbols offers the most security.
  • Never disclose your password to anyone. Ashley Madison will never ask you for your password – either via email or telephone.

 Private Payment Options

  • Ashley Madison accepts PayPal payments, pre-paid VISA/Mastercard, and other discreet methods based on your region.
  • We even redeem major retailer gift cards, allowing you to pay without sharing any personal information at all.
  • When you pay by credit card, the transaction details are encrypted, securely transmitted to the payment processors—and a discreet, nondescript charge will appear on your account.
  • We store the last 4 digits of your card along with your name and address for accounting purposes (in an encrypted format).
  • We do collect and store some information shared in your member profile and account set up in an encrypted format. For more information, you can read up on our Privacy Policy here.

Incognito Browsing

  • Keep browsing private by opening the incognito window in your Google Chrome browser when you visit. If you use Safari or another browser, delete cookies and browsing history after each visit to Ashley Madison.
  • Use extra caution if you are accessing Ashley Madison from public locations, like coffee shops and airports.
  • Though it’s tempting, don’t use the auto-remember password feature – especially if you share your computer with family and friends.

Malicious Email (Phishing)

Ashley Madison never asks for personal information via email or instant message.

As with all of the world’s most popular websites, spammers sometimes send fake emails posing as customer service. This is called a “phishing” scam and it’s how fraudsters try to get personal information.

Be suspicious any time you receive:  

  • An email message, text, or phone call asking about your personal or financial information.
  • An email that requests you to “click here.” Hover your cursor over the link without clicking. If the URL link is legitimate, you will see a domain name that matches the company name – https://abc.com
    • If the URL link doesn’t match the company name, it’s a phishing email from a scammer. Hit delete or block the sender.
    • Reputable companies usually have a verifiable 1-800# on their emails. Check the 1-800# is legitimate through a web search and then call the company directly if you are concerned about an email, phone call, or text.
  • Remember, if you receive an email from Ashley Madison asking for personal information: It’s a scam. Hit delete or block. We will never ask for personal information through email or text.